At Toyva LLC, your satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of delivery.

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Eligible Items

  • Items must be returned within 30 days of the delivery date
  • Items must be in new, unused condition
  • Items must be in their original packaging with all tags, labels, and accessories included
  • Items must not show signs of wear, damage, or use

Non-Eligible Items

The following items cannot be returned for health, safety, or hygiene reasons:

  • Opened personal care items
  • Intimate or sanitary products
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
  • Customized or personalized items
  • Gift cards or promotional items

If you have questions about whether a specific item is eligible for return, please contact us at contact@toyva.store before initiating your return.

Return Window

30 Days: You have 30 days from the date of delivery (as shown in the carrier’s tracking information) to initiate a return. Returns requested after this period cannot be accepted.

Important: The 30-day return window begins from the delivery date, not the purchase date. Please allow time for return shipping to ensure we receive your return within a reasonable timeframe.

Return Process

Step 1: Request a Return Authorization

Before sending any items back, please contact us at contact@toyva.store with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

We will respond within 1-2 business days with return instructions and confirmation.

Step 2: Prepare Your Return Package

  • Securely package the item(s) in the original packaging if possible
  • Include all accessories, tags, labels, and documentation
  • Include a copy of your order confirmation or packing slip
  • Write your order number clearly on the return package

Step 3: Ship Your Return

  • Return shipping is the customer’s responsibility
  • Choose a trackable shipping method (USPS, UPS, FedEx, etc.)
  • We strongly recommend purchasing shipping insurance for valuable items
  • Keep your tracking number and shipping receipt as proof of return

Ship returns to:
Toyva LLC
Returns Department
10765 N Mather Blvd
Rancho Cordova, CA 95670
United States

Step 4: Return Inspection and Processing

  • We will inspect your return within 1-3 business days of receipt
  • You will receive an email confirmation once your return has been processed
  • Refunds or exchanges will be processed within 5 business days after approval

Return Shipping Costs

Customer Responsibility

  • Non-Defective Returns: Customers are responsible for return shipping costs when returning items for reasons such as change of mind, wrong size, or no longer needed
  • We recommend using a trackable shipping method with insurance for valuable items

Toyva Responsibility

  • Defective Items: If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@toyva.store. We will provide a prepaid return shipping label at no cost to you
  • Our Error: If we shipped the wrong item or quantity, we will cover return shipping costs

Important: We are not responsible for return packages that are lost or damaged in transit. Always use a trackable shipping method and consider purchasing insurance.

Refunds

Refund Method

  • Refunds will be issued to the original payment method used for the purchase
  • We cannot issue refunds to a different payment method or account

Refund Processing Time

  • Inspection: 1-3 business days after we receive your return
  • Processing: 5 business days after approval to process the refund
  • Bank/Credit Card: Please allow an additional 5-10 business days for the refund to appear in your account (timing depends on your financial institution)

Refund Amount

  • Full Refund: You will receive a full refund of the item price
  • Original Shipping: Original shipping costs are non-refundable (if you paid for shipping)
  • Return Shipping: Return shipping costs are not refunded unless the return is due to our error or a defective product
  • Restocking Fee: We do not charge restocking fees

Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Items not in original condition or damaged due to customer handling
  • Items missing parts, accessories, or packaging not due to our error
  • Items returned more than 30 days after delivery

If a partial refund applies, we will contact you before processing to explain the deduction.

Exchanges

We gladly accept exchanges for different sizes, colors, or alternative products of equal or lesser value.

How to Exchange

  1. Contact us at contact@toyva.store to request an exchange
  2. Follow the return process outlined above
  3. Specify which item you would like to receive instead
  4. We will ship the replacement item within 1-3 business days after receiving and approving your return

Exchange Shipping

  • You are responsible for return shipping costs (unless the exchange is due to our error or a defective item)
  • We will cover shipping costs for the replacement item to you

Price Differences

  • Equal Value: Direct exchange at no additional cost
  • Higher Value: You will be charged the price difference
  • Lower Value: We will refund the difference to your original payment method

Important: Exchanges are subject to product availability. If the item you want is out of stock, we can process a refund or offer an alternative product.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately:

Report Within 48 Hours

  • Contact us at contact@toyva.store within 48 hours of delivery
  • Provide your order number and photos of the defect or damage
  • Include photos of the packaging if it arrived damaged

Resolution Options

We will offer one of the following solutions:

  1. Replacement: Send you a replacement item at no cost
  2. Refund: Issue a full refund including original shipping costs
  3. Repair: Provide a repair solution if applicable

Our Commitment

  • We will provide a prepaid return shipping label for defective items
  • We will expedite the replacement shipment
  • You will not be charged any fees for defective or damaged items

Wrong Item Received

If you receive the wrong item:

  1. Contact us immediately at contact@toyva.store
  2. Provide your order number and photos of the item received
  3. Do not use or open the item if possible
  4. We will provide a prepaid return label and send the correct item at no cost to you

Non-Receipt of Order

If your order tracking shows delivered but you did not receive it:

  1. Check with household members, neighbors, and around your property
  2. Contact the carrier using the tracking number
  3. Wait 24-48 hours as packages are sometimes marked delivered prematurely
  4. Contact us at contact@toyva.store within 7 days if you still cannot locate the package

We will work with the carrier and you to resolve the issue. Resolutions may include a replacement shipment or refund depending on the circumstances.

Order Cancellations

Before Shipment

If you need to cancel your order before it ships, contact us immediately at contact@toyva.store. If we can stop the shipment, we will cancel your order and issue a full refund.

After Shipment

Once an order ships, it cannot be canceled. You may refuse delivery or return the item according to this return policy once you receive it.

Gift Returns

Items purchased as gifts can be returned for store credit or exchanged. To return a gift:

  • The gift recipient must contact us with the order information
  • Proof of purchase from the gift giver may be required
  • Refunds for gifts will be issued as store credit, not to the original payment method

Final Sale Items

Items marked as “Final Sale” or “Clearance” may have different return policies. These will be clearly noted on the product page at the time of purchase. Please review carefully before completing your order.

International Returns

We currently only ship within the United States. If you are requesting a return, the return must be shipped from a U.S. address to our returns facility.

Contact Information for Returns

Email: contact@toyva.store
Phone: +1 (available during business hours)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Pacific Time

Returns Address:
Toyva LLC
Returns Department
10765 N Mather Blvd
Rancho Cordova, CA 95670
United States

Your Legal Rights

This return policy does not affect your statutory rights. In accordance with applicable consumer protection laws, you may have additional rights beyond what is outlined in this policy.

Policy Updates

We reserve the right to update this return and refund policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time of your purchase will apply to your order.

Note: By making a purchase from toyva.store, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. If you have any questions, please contact us at contact@toyva.store before making your purchase.