At Toyva, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for detailed information about our shipping process, delivery times, and costs.

Shipping Coverage

We currently ship to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Shipping Costs

We offer FREE SHIPPING on all orders shipped within the United States. There are no minimum purchase requirements to qualify for free shipping.

Order Processing

Order Cut-Off Time

Orders must be placed before 5:00 PM Pacific Time (GMT-8) to be processed the same business day. Orders placed after this time will be processed on the next business day.

Processing Time

  • Handling Time: 1-3 business days (Monday through Saturday)
  • Orders are processed and prepared for shipment within 1-3 business days after order confirmation
  • Business days exclude Sundays and major U.S. holidays
  • You will receive an email notification with tracking information once your order has been shipped

Order Confirmation

You will receive an order confirmation email immediately after placing your order. If you do not receive this email within 24 hours, please check your spam folder or contact us at contact@toyva.store.

Delivery Times

Standard Shipping

  • Transit Time: 5-7 business days (Monday through Saturday) after the order ships
  • Total Time: Allow 6-10 business days from order placement to delivery (processing time + transit time)
  • Transit times are estimates and not guaranteed. Actual delivery times may vary based on carrier performance and destination

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package

You can track your package using the tracking number provided on the carrier’s website.

Shipping Carriers

We partner with reliable shipping carriers including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier selection is based on your delivery address and package specifications to ensure optimal delivery service.

Delivery Address

Please ensure your shipping address is accurate and complete. Toyva  is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays caused by incomplete or incorrect address information
  • Packages marked as delivered by the carrier to the address you provided

If you need to update your shipping address, please contact us immediately at contact@toyva.store. We can only modify addresses before the order ships.

Delivery Issues

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it:

  1. Check with household members or neighbors
  2. Look around your delivery location (porches, garages, side doors)
  3. Contact the shipping carrier directly using your tracking number
  4. Wait 24-48 hours as sometimes packages are marked delivered prematurely

If you still cannot locate your package after following these steps, please contact us at contact@toyva.store within 7 days of the delivery date shown in tracking. We will work with you and the carrier to resolve the issue.

Damaged Packages

If your package arrives damaged:

  • Do not discard the packaging materials
  • Take photos of the damaged package and items
  • Contact us at contact@toyva.store within 48 hours of delivery
  • We will work with you to resolve the issue promptly

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

  • Carrier delays
  • Weather conditions
  • Natural disasters
  • Peak holiday seasons
  • Address verification issues
  • Customs delays (if applicable)

We are not responsible for delays caused by the shipping carrier or circumstances beyond our control. However, we will do our best to assist you in tracking your package and resolving any issues.

Peak Season Shipping

During peak holiday seasons (typically November through December), please allow additional time for processing and delivery due to high order volumes and carrier capacity. We recommend placing orders early to ensure timely delivery for special occasions.

Order Modifications and Cancellations

Before Shipment

If you need to modify or cancel your order, please contact us immediately at contact@toyva.store. We will do our best to accommodate your request if the order has not yet shipped.

After Shipment

Once an order has shipped, it cannot be modified or canceled. You may return the item(s) according to our Return Policy once you receive them.

Multiple Item Orders

Orders containing multiple items may be shipped in separate packages. You may receive multiple tracking numbers and packages at different times. There is no additional shipping cost for split shipments.

Contact Information

If you have questions about our shipping policy or need assistance with your order, please contact us:

Email: contact@toyva.store
Phone: +1 (available during business hours)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Pacific Time

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website following any changes constitutes acceptance of those changes.

Note: This shipping policy applies to all orders placed through toyva.store. By placing an order, you acknowledge that you have read, understood, and agree to this shipping policy.